Shipping policy

Shipping Policy

Thank you for shopping with us! We want to make your shopping experience as smooth as possible, and that includes ensuring you understand our shipping policies. Please read the following carefully:

1. Processing Time

  • Orders are processed within 1-3 business days (Monday to Friday, excluding holidays) after receiving your order confirmation email.
  • You will receive a shipping confirmation email once your order has been dispatched.
  • Please note that during peak seasons, such as holidays or sales events, processing times may be slightly longer.

2. Shipping Methods and Rates

We offer several shipping options based on your location and preferences. Rates are calculated at checkout and depend on the size, weight, and destination of your order.

  • Standard Shipping: 5-7 business days (USA)
  • Expedited Shipping: 2-3 business days (USA)
  • International Shipping: 7-14 business days (depending on the destination)

Shipping rates are calculated at checkout, and you can select the option that best suits your needs.

3. Free Shipping

  • Free Standard Shipping is available on orders over $0 usd within the USA.
  • Free shipping may not apply to certain discounted items or special promotions. Please check the terms and conditions of each promotion.

4. International Shipping

  • We are happy to ship to international locations.
  • International orders may be subject to additional taxes, customs fees, or import duties, which are the responsibility of the customer.
  • Please note that shipping times for international orders may vary due to customs processing.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number to monitor your package’s progress.
  • You can track your order on the shipping carrier's website using the tracking number provided in your shipping confirmation email.

If you haven’t received a tracking number or shipping confirmation within 3 business days after placing your order, please contact us at ventas@giofora.com.

6. Delivery Delays

  • While we make every effort to ensure timely deliveries, please note that shipping carriers may experience delays due to weather, holidays, or other unforeseen circumstances.
  • We are not responsible for any delays caused by the carrier, but we will assist you in tracking your package and resolving issues.

7. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us immediately at ventas@giofora.com. We will work with the carrier to resolve the issue.
  • If your package is marked as "delivered" by the carrier but you have not received it, please check with your neighbors or local post office. We are unable to replace or refund orders that are marked as delivered by the carrier.

8. Incorrect Address

  • Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or issues caused by incorrect or incomplete addresses.
  • If you notice an error in your shipping address, please contact us within 24 hours of placing your order to make the necessary corrections. After 24 hours, we cannot guarantee address changes.

9. Shipping to PO Boxes

  • We do ship to PO Boxes for certain locations. However, please note that some carriers may not deliver to PO Boxes, especially for international orders. In such cases, we will contact you to arrange an alternative shipping method.

10. Return and Refund Policy

  • Our Return & Refund Policy applies to items that are returned due to customer preference, incorrect sizing, or other reasons. Please refer to our [Return & Refund Policy page] for full details.
  • Return shipping fees are the responsibility of the customer unless the item is defective or was shipped incorrectly.

11. Contact Us

If you have any questions or concerns about your shipment, please don't hesitate to reach out to our customer service team at ventas@giofora.com or +12136024847. We are here to help!

Thank you for choosing Giofora! We look forward to serving you.